Frequently Asked Questions
Everything you need to know about your Maddy Custom experience.
How long does it take to process my custom order?
Since each item is uniquely crafted, processing typically takes 3-5 business days before shipping. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy for personalized items?
Because custom products are made specifically for you, we cannot accept returns unless the item arrives damaged or defective. Please double-check your customization details before finalizing your order.
Do you offer international shipping?
Yes, Maddy Custom ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Can I make changes to my order after it has been placed?
We begin production quickly to ensure fast delivery. You have a 1-hour window after placing your order to request any changes or cancellations by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track the status of my delivery?
Once your order is shipped, we will send an email confirmation with a tracking link. You can also track your order status directly on our website using your order number and email address.